Research Article Open Access

Modeling User Experience in Delivery Applications Using the Design Thinking Method and System Usability Scale

Kevin Christianto1, Aziza Chakir2, Johanes Fernandes Andry1, Fransiskus Adikara3, Lydia Liliana1 and Jennifer Felicia1
  • 1 Department of Information Systems, University of Bunda Mulia, Jakarta, Indonesia
  • 2 Department of Law, Economics and Social Sciences, Universite Hassan II de Casablanca, Morocco
  • 3 Department of Informatics, University of Bunda Mulia, Jakarta, Indonesia

Abstract

Technological developments bring comfort and ease to users in accessing applications. Companies need to design systems that are centered on human needs to create technology that is competitive in the market, especially in the field of expeditions. The problem that arises in the sea cargo expedition company is that master data recording is still done manually, which has an impact on reducing data accuracy. Apart from that, the process of recording shipping transactions and status changes is not updated in real time. Things like this are the reason Sea Cargo Expedition hopes to design a goods delivery application that is centered on user needs. This research aims to design a prototype and test the level of user satisfaction with the goods delivery application. Based on the background of this problem, the research focuses on implementing the design thinking method to develop a goods delivery application because it is able to collect user needs directly. Design thinking is divided into five stages, namely, empathize (understanding the problem), define (analyzing the problem), ideate (creating a wireframe), prototype (designing an application design), and test (trial using System Usability Testing (SUS)). This research produces a prototype goods delivery application based on the user's user experience assessment so that it can provide good functionality.

Journal of Computer Science
Volume 20 No. 7, 2024, 722-729

DOI: https://doi.org/10.3844/jcssp.2024.722.729

Submitted On: 12 February 2024 Published On: 17 April 2024

How to Cite: Christianto, K., Chakir, A., Andry, J. F., Adikara, F., Liliana, L. & Felicia, J. (2024). Modeling User Experience in Delivery Applications Using the Design Thinking Method and System Usability Scale. Journal of Computer Science, 20(7), 722-729. https://doi.org/10.3844/jcssp.2024.722.729

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Keywords

  • Design Thinking
  • User Interface
  • User Experience
  • System Usability Testing