Research Article Open Access

A Questionnaire Approach for User Trust Adoption in Palestinian E-Government nitiative

Mohannad Moufeed Ayyash1, Kamsuriah Ahmad1 and Dalbir Singh1
  • 1 School of Computer Science, Faculty of Information Science and Technology University Kebangsaan Malaysia, 43600 UKM, Bangi Selangor, Malaysia


Problem statement: The present study attempts to identify the construct that impacts the user's trust in e-Government initiative and its adoption in Palestinian public sector organizations. Approach: It utilized a quantitative approach using survey based questionnaire as its primary research methodology. Results: The related constructs were: Information quality, system quality and service quality, perceived ease of use, perceived usefulness, security and privacy. All these constructs were modified to suit the context of the study. This study outlines the details of each construct and its relevance toward the research issue. Conclusion/Recommendations: The outcome of the study represents series of approaches applied in a PhD research study which focuses on Palestine as its case study.

American Journal of Applied Sciences
Volume 8 No. 11, 2011, 1202-1208


Submitted On: 19 September 2011 Published On: 10 October 2011

How to Cite: Ayyash, M. M., Ahmad, K. & Singh, D. (2011). A Questionnaire Approach for User Trust Adoption in Palestinian E-Government nitiative. American Journal of Applied Sciences, 8(11), 1202-1208.

  • 8 Citations



  • Methodology approach
  • research methodology
  • sampling technique
  • questionnaire design
  • service quality
  • information quality
  • system quality
  • palestinian public
  • quantitative approach
  • government initiative