Research Article Open Access

E-Government Diffusion in Jordan: Employees' Perceptions Toward Electronic Government in Jordan

Wasfi Alrawabdeh1
  • 1 Department of Business Administration, Hashemite University, 13115 Zarqa, Jordan


A number of countries, in both developed and developing nations, have started e-government programs that aim to provide public services online, improve government procedures and, most importantly, provide improved services for citizens. The aim of this paper is to identify the factors that are currently influencing the development and diffusion of e-government in Jordan as perceived by government employees involved in e-government service delivery. The study also investigates how Jordan government benefit from the generous advantages created by such applications and avoid the barriers that hinder its' implementation. In this research a quantitative survey is used in three key public service agencies in Jordan that include the municipality of Amman, licenses and vehicle department and the tax department. All three selected public agencies were actively involved in e-government and have some transaction level of e-government services. The research identifies nine key factors that are influencing the progress of the national e-government project in Jordan. Ease of use and access to the internet and trust on the system may lead to high levels of confidence among employees' in relation to e-government adoption. The most important benefit that encourage e-government adoption is found to be providing a more reliable service to customers while the most important barrier that inhibit its adoption is found to be the difficulty of maintaining the government websites.

American Journal of Applied Sciences
Volume 14 No. 1, 2017, 124-133


Submitted On: 22 January 2016 Published On: 16 January 2017

How to Cite: Alrawabdeh, W. (2017). E-Government Diffusion in Jordan: Employees' Perceptions Toward Electronic Government in Jordan. American Journal of Applied Sciences, 14(1), 124-133.

  • 16 Citations



  • E-Government
  • Adoption
  • Benefits
  • Barriers
  • Jordan