Research Article Open Access

Scrutiny of Relationship between E-Banking Information Quality Dimensions and Customer Satisfaction

Mohannad Moufeed Ayyash1
  • 1 Al-Baha Private College of Science, Saudi Arabia

Abstract

Poor information quality can have a significant negative effect on the success of an organization. This study investigated the relationship between information quality's dimensions, namely accuracy, completeness, timeliness and relevancy, on the satisfaction of customers towards E-banking services in Palestine's banking sector. It also studied the relationship between the intent to use E-banking services and customer satisfaction. The study implemented a quantitative method for data collection using a questionnaire survey. The results revealed that the accuracy, completeness, timeliness and relevancy of information had a positive effect on customer satisfaction towards E-banking services. Consequently, customer satisfaction affects the intention to utilize such services. The study also offered limitations, conclusions and recommendations for further studies in the future.

Journal of Computer Science
Volume 13 No. 4, 2017, 78-90

DOI: https://doi.org/10.3844/jcssp.2017.78.90

Submitted On: 12 October 2016 Published On: 26 April 2017

How to Cite: Ayyash, M. M. (2017). Scrutiny of Relationship between E-Banking Information Quality Dimensions and Customer Satisfaction. Journal of Computer Science, 13(4), 78-90. https://doi.org/10.3844/jcssp.2017.78.90

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Keywords

  • Dimensions
  • Customer Satisfaction
  • E-banking
  • Information Quality Information Systems Success Model
  • Palestine