Research Article Open Access

Assessing Students' Perceptions of Mobile Applications Usability using System Usability Scale

Mohammed Hameed Afif1
  • 1 Department of Management Information Systems, College of Business Administration, Prince Sattam Bin Abdulaziz University, Saudi Arabia

Abstract

The purpose of this study is to explore the usability level of the mobile application from the perspectives of students at higher education institutes by using the most used measure of perceived usability, namely, the System Usability Scale (SUS). Furthermore, the study investigated the effect of some of the students’ demographic attributes on mobile application usability. Results revealed that the system usability scale score is 63% which indicated that the mobile application usability is inadequate and requires more attention. Moreover, the results indicated that there is a significant impact of students’ gender on system usability scale scores; while other demographic attributes such as study level, department, usage experience, and device type, did not have impacts on System Usability Scale scores. The results of the study will be helpful to policymakers, top management, and mobile applications developers, in designing mobile applications with high quality in terms of its usability.

Journal of Computer Science
Volume 19 No. 1, 2023, 11-19

DOI: https://doi.org/10.3844/jcssp.2023.11.19

Submitted On: 11 June 2022 Published On: 3 January 2023

How to Cite: Afif, M. H. (2023). Assessing Students' Perceptions of Mobile Applications Usability using System Usability Scale. Journal of Computer Science, 19(1), 11-19. https://doi.org/10.3844/jcssp.2023.11.19

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Keywords

  • Usability
  • Assessment
  • Systems Usability Scale (SUS)
  • Mobile Application
  • Higher Education