Research Article Open Access

Role of Information Technology Infrastructure Library in Data Warehouses

Tariq Rahim Soomro1 and Hasan Yousef Wahba1
  • 1 Faculty of Engineering and Information Technology, Al Ain University of Science and Technology, Al Ain, United Arab Emirates


Problem statement: The Information Technology Infrastructure Library (ITIL) is most widely used de-facto- standard, consists of set of concepts and practices for Information Technology Service Management (ITSM), IT development and IT operations. Approach: Where as a Data Warehouse (DW) is a relational database used for the purpose of query and analysis to generate complex reports for enterprises. Results: This study introduces ITIL and DW, along with DW concepts and challenges and will review how to map ITIL with DW. Conclusion: This study identified that ITIL will play vital role when and where used in Data warehouses, specifically in the form of availablilty management; IT service continuity management; capacity management; financial management; and service level management.

American Journal of Applied Sciences
Volume 8 No. 12, 2011, 1384-1387


Submitted On: 5 October 2011 Published On: 2 November 2011

How to Cite: Soomro, T. R. & Wahba, H. Y. (2011). Role of Information Technology Infrastructure Library in Data Warehouses. American Journal of Applied Sciences, 8(12), 1384-1387.

  • 1 Citations



  • Information Technology Infrastructure Library (ITIL)
  • data warehouse
  • service delivery
  • IT development
  • Information Technology Service Management (ITSM)
  • Online Analytical Processing (OLAP)
  • DW concepts
  • Office of Government Commerce (OGC)
  • service management